Shipping policy

SHIPPING POLICY

Last Updated: March 3, 2026

1. OVERVIEW

At Paninap Art Gallery, we understand that original artwork and collectible pieces require special care and handling. This Shipping Policy outlines our procedures for packaging, shipping, and delivering your purchased artwork safely to your location.

2. PROCESSING AND SHIPPING TIME

2.1 Standard Processing Time

  • All artwork orders require 15 to 30 days for processing and shipping
  • Processing time begins after payment is confirmed and received in full
  • This timeframe accounts for careful preparation, professional packaging, and secure handling of delicate artwork

2.2 Why This Timeframe? Our extended processing time ensures:

  • Proper inspection and quality verification of each piece
  • Professional-grade packaging to protect artwork during transit
  • Coordination with specialized art handlers and carriers
  • Adequate time for custom or made-to-order pieces
  • Careful documentation and authentication processes
  • Secure handling of fragile and valuable collectibles

2.3 Estimated Delivery

  • The 15-30 day timeframe includes both processing and shipping
  • Actual delivery time may vary based on your location and shipping method selected
  • International orders may require additional time for customs clearance

2.4 Order Tracking

  • You will receive a shipping confirmation email with tracking information once your artwork is dispatched
  • Track your order using the provided tracking number through the carrier's website

3. SHIPPING COSTS

3.1 Initial Shipping (Artist Responsibility)

  • The cost of shipping your purchased artwork to you is handled by the artist or Paninap Art Gallery
  • Shipping fees may be included in the artwork price or displayed separately at checkout
  • The artist or gallery bears the cost of initial delivery to your specified address

3.2 Return Shipping (Customer Responsibility)

  • If a return is approved under our Return and Refund Policy, YOU (the customer) are responsible for ALL return shipping costs
  • Return shipping fees are non-refundable and will not be reimbursed
  • You must arrange and pay for return shipping using a trackable, insured shipping method
  • The artist or gallery does not provide prepaid return labels

3.3 Cost Breakdown Summary

  • Shipping TO Customer: Paid by artist/gallery
  • Shipping FROM Customer (Returns): Paid by customer
  • Restocking Fee: $50 (deducted from refund for approved returns)

4. SHIPPING METHODS AND RATES

4.1 Domestic Shipping (Within the Philippines)

  • Standard Shipping: Delivery within Metro Manila and major cities
  • Provincial Shipping: Delivery to provincial areas may require additional time
  • Shipping method is determined by the artist or gallery based on artwork specifications

4.2 International Shipping

  • We offer international shipping to select countries
  • International shipping arrangements are made by the artist or gallery
  • Additional customs duties, taxes, and fees may apply and are the customer's responsibility
  • International orders may take longer than 30 days due to customs processing

4.3 Expedited Shipping

  • Expedited shipping options may be available for select items
  • Contact us directly to inquire about rush orders
  • Additional fees may apply for expedited processing and shipping
  • Not all artwork qualifies for expedited shipping due to size, fragility, or preparation requirements

5. PACKAGING AND HANDLING

5.1 Professional Packaging

  • All artwork is packaged using professional-grade materials designed for art transportation
  • We use protective wrapping, cushioning, rigid backing, and reinforced containers
  • Fragile items receive extra padding and "Fragile" labeling
  • Large or valuable pieces may be crated for maximum protection

5.2 Packaging Standards Our packaging process includes:

  • Acid-free tissue or glassine paper for direct artwork protection
  • Bubble wrap and foam padding for cushioning
  • Rigid cardboard or wooden backing to prevent bending
  • Moisture-resistant outer packaging
  • Secure sealing and reinforced corners
  • Clear handling instructions for carriers

5.3 Return Packaging Requirements When returning artwork:

  • You must use packaging materials of equal or better quality than the original packaging
  • Artwork must be protected to the same standard as when it was shipped to you
  • Inadequate packaging that results in damage during return shipment is your responsibility
  • We recommend retaining original packaging materials for potential returns

6. SHIPPING CARRIERS

6.1 Carrier Selection (Initial Shipping)

  • The artist or gallery selects reputable shipping carriers experienced in handling valuable and fragile items
  • Carriers are chosen based on reliability, tracking capabilities, and insurance options
  • Specific carriers may vary depending on destination and artwork specifications

6.2 Carrier Selection (Return Shipping)

  • You are responsible for selecting a carrier for return shipments
  • We strongly recommend using carriers that offer:
    • Package tracking
    • Shipping insurance
    • Signature confirmation
    • Experience handling fragile items

6.3 Carrier Responsibility

  • Once artwork is handed to the shipping carrier, they assume responsibility for safe transport
  • All shipments should include tracking for transparency and security

7. DELIVERY

7.1 Delivery Address

  • You are responsible for providing accurate and complete shipping information
  • We cannot be held responsible for delays or non-delivery due to incorrect addresses
  • Address changes must be requested before shipment; changes after dispatch may not be possible

7.2 Delivery Confirmation

  • Signature confirmation may be required for high-value items
  • Please ensure someone is available to receive and sign for the package
  • If no one is available, the carrier will leave a notice with pickup or redelivery instructions

7.3 Delivery Issues

  • If your artwork does not arrive within the estimated timeframe, contact us immediately
  • We will work with the carrier to locate your package and resolve delivery issues
  • Provide your order number and tracking information when contacting us

8. RISK OF LOSS AND INSURANCE

8.1 Transfer of Risk (Initial Shipping)

  • Risk of loss and title passes to you upon delivery to the shipping carrier
  • The artist or gallery may include basic shipping insurance

8.2 Insurance for Returns

  • When returning artwork, YOU are responsible for purchasing adequate shipping insurance
  • We strongly recommend insuring return shipments for the full value of the artwork
  • You bear all risk of loss or damage during return transit
  • Insurance claims for return shipments must be filed by you with your chosen carrier

8.3 Damaged or Lost Shipments

  • Initial Delivery: Inspect your package immediately upon delivery
  • Report any visible damage to the carrier and to us within 48 hours
  • Do not discard packaging materials if damage is suspected

  • Photographic evidence of damage is required for claims

  • Return Shipments: You are responsible for filing claims with your carrier for lost or damaged return packages

9. INTERNATIONAL SHIPPING CONSIDERATIONS

9.1 Customs and Duties

  • International customers are responsible for all customs duties, taxes, and import fees
  • These fees are determined by your country's customs authority and are not included in the artwork price
  • Refusal to pay customs fees may result in package return; you will not receive a refund, and you will be responsible for return shipping costs

9.2 Customs Documentation

  • The artist or gallery will provide all necessary customs documentation for initial shipment
  • Accurate product descriptions and values will be declared for customs purposes
  • Customs clearance times vary by country and are beyond our control

9.3 Return Shipments from International Locations

  • If you are returning artwork from an international location, you are responsible for:
    • All return shipping costs
    • Proper customs documentation
    • Any duties, taxes, or fees associated with the return shipment
    • Compliance with export regulations in your country

9.4 Restricted Items

  • Some countries have restrictions on importing certain types of artwork or materials
  • It is your responsibility to verify that your purchase can be legally imported to your country
  • We are not responsible for items seized or rejected by customs

10. OFFSITE TRANSACTIONS WITH ARTISTS

10.1 Artist-Managed Shipping

  • For offsite transactions (direct purchases from artists), the participating artist is solely responsible for all initial shipping arrangements and costs
  • The artist determines shipping methods, packaging standards, and delivery timeframes
  • Paninap Art Gallery has no control over or responsibility for artist-managed shipments

10.2 Return Shipping for Offsite Transactions

  • For offsite transactions, return shipping policies are determined by the individual artist
  • However, customers should expect to be responsible for return shipping costs
  • All shipping-related inquiries, issues, or claims for offsite transactions must be directed to the artist

10.3 Gallery Disclaimer

  • This Shipping Policy serves as general guidance for offsite transactions
  • Specific terms may vary by artist
  • Paninap Art Gallery has no liability for shipping issues related to offsite transactions
  • Refer to Section 6 of our Terms of Service for complete information about offsite transactions

11. RETURN SHIPPING PROCEDURES

11.1 Obtaining Return Authorization

  • Before returning any artwork, you must contact us to obtain a Return Authorization (RA) number
  • Returns shipped without an RA number will not be accepted
  • The RA number must be clearly marked on the outside of the return package

11.2 Return Shipping Requirements When shipping returns, you must:

  • Use a trackable shipping method
  • Purchase adequate insurance for the full value of the artwork
  • Package the artwork securely using professional-grade materials
  • Include the RA number on the package exterior
  • Provide us with tracking information once shipped
  • Retain proof of shipment and insurance

11.3 Return Shipping Costs

  • You pay all costs associated with return shipping
  • Return shipping costs are non-refundable
  • If the artwork is damaged during return transit due to inadequate packaging or carrier mishandling, you bear the loss

12. UNDELIVERABLE PACKAGES

12.1 Refused or Unclaimed Packages (Initial Delivery)

  • If a package is refused or unclaimed, it will be returned to the artist or gallery
  • You will be responsible for any return shipping costs incurred
  • Refunds for refused or unclaimed packages will be issued minus return shipping costs and a $50 restocking fee

12.2 Incorrect Addresses

  • Packages returned due to incorrect or incomplete addresses provided by the customer may incur additional shipping charges for redelivery
  • These charges will be the customer's responsibility
  • We are not responsible for packages delivered to incorrect addresses provided by the customer

13. SHIPPING RESTRICTIONS

13.1 Geographic Restrictions

  • We may not ship to certain remote or high-risk areas
  • PO Boxes may not be accepted for large or valuable artwork
  • Some items cannot be shipped internationally due to size, value, or material restrictions

13.2 Prohibited Items

  • We comply with all shipping regulations regarding prohibited or restricted items
  • Certain artwork materials may be subject to shipping restrictions

14. CONTACT US

For questions about shipping, to track your order, to request a Return Authorization, or to report shipping issues, please contact us:

Paninap Art Gallery
Email address: ghostbee.ph@gmail.com
Facebook Page: Paninap Art Style
YouTube: PANINAP ART (www.youtube.com/@paninapart)

15. POLICY UPDATES

We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

IMPORTANT REMINDERS:

✓ All orders require 15-30 days for processing and shipping
✓ Initial shipping TO you is handled by the artist/gallery
✓ Return shipping FROM you is YOUR responsibility
✓ Inspect packages immediately upon delivery
✓ Report damage within 48 hours
✓ Keep all packaging materials until artwork is inspected
✓ International customers are responsible for customs fees
✓ Return shipping costs are non-refundable
✓ $50 restocking fee applies to all approved returns
✓ Always use insured, trackable shipping for returns